Help center
Find an answer yourself
Taria Gift support is available 24/7 for checkout, payment, delivery, redemption, and refund questions.
Need help with an order?
Keep your order ID, payment transaction hash, and the product page open if possible. Codes are viewed from the paid order page, not sent by email.
Order and code help
- Where is my gift card code?
- Auto-delivery listings reveal the gift card code on the paid order page after payment confirmation. Merchant-fulfilled listings update on the same order page after the seller completes delivery.
- I closed the order page. How do I get back to it?
- If you were signed in, every order is listed under Account → Orders. A guest order is opened by its order link alone, so save that link right after checkout — it cannot be re-issued.
- The page asks me to verify before it shows the code.
- Orders placed while signed in stay tied to that account, so sign in with it. After a first reveal the same browser can reopen the code for 48 hours; after that, sign in again or verify by signing a message with the wallet that paid.
- The seller delivers this order manually.
- Merchant-fulfilled orders update on the same order page once the seller completes delivery. If the listing asks for an account, email, or player ID, submit it on the order page — the seller cannot deliver without it.
Payment support
- Which coins and networks can I pay with?
- Taria Gift accepts USDC and USDT through Taria Pay checkout on supported networks including BSC, Base, and Arbitrum. If a payment is pending, keep the checkout or order page open while the network confirms.
- Can I pay from an exchange instead of a wallet?
- Yes. Choose the transfer option at checkout and send the exact amount to the deposit address shown there. That address belongs to this one order: never reuse it for another order and never send a different token or network to it.
- My payment is still pending.
- Leave the order page open — it updates by itself once the network confirms. Never pay a second time for the same order, and remember that exchange withdrawals can take several minutes to leave the exchange.
- The payment window expired.
- If you already sent the funds, keep the order page open: a funded deposit still settles after the window closes, so there is no need to place a new order. If you have not paid yet, the order page offers a new order at the current price.
- I sent the wrong amount, token, or network.
- Start a live chat with your order ID and the transaction hash. Recovery is manual and is not always possible, so check the network and token before you send.
Redeeming your code
- How do I redeem the code?
- Redeem it on the brand's own site or app, in the region and currency shown on the product page, following the redemption steps listed there.
- The issuer says the code is invalid.
- Take a screenshot of the exact error message, then open a dispute from the order page while the 24-hour protection window is still open.
- I bought the wrong region or product.
- A region-locked code that is valid and already delivered is usually final, so check the region, currency, and account country on the product page before paying.
Refund and protection review
- How do I report a problem with a delivered order?
- Open the order page, use “Issue with this order?” → Open dispute, and describe what went wrong. You have 24 hours after delivery, while the seller's settlement is still held, and opening a dispute also starts a support conversation.
- What can be refunded?
- If a delivered code is invalid, a merchant-fulfilled order is not completed, or a duplicate payment needs review, support can check the order under the refund policy and buyer protection rules.
- Where does an approved refund go?
- Back to the wallet that paid, on the same network and in the same token. No other destination can be nominated.
- I paid by transfer. Where does my refund go?
- A transfer has no sender we can safely pay back, so once a refund is approved the order page asks you for a receiving address. Enter an address you control on that network; there is one submission, and a person reviews it before payout, which is why approval is held for about 24 hours.
Coupons and offers
- How do I get a coupon?
- Sign in and claim a listed coupon on the Offers page. There are no coupon codes to type in — a claimed coupon is stored on your account.
- How is a coupon applied?
- At checkout the best coupon you own that fits the order is applied automatically. Each coupon can be used once per account, and it returns to your account if the payment does not go through.
Account and sign-in
- Do I need an account to buy?
- No. Checkout only needs an email address for order updates. An account is required for live chat, coupons, and disputes.
- I forgot my password.
- There is no self-service password reset. If a wallet is bound to the account, sign in with the wallet instead. Otherwise start a live chat: ownership is verified from your order history before access is restored.
- Can a guest order be moved into an account?
- No. Keep the order link for a guest order, and sign in before checkout so that future orders appear under Account → Orders.
Staying safe
- How do I know I am on the real site?
- Taria Gift is only at tariapay.com/gift. Pay only to the address shown inside an active checkout on this site.
- What will support never ask for?
- Never your seed phrase or private key, and never a payment sent outside checkout. Support does not message you first on social media.
- How do I protect a delivered code?
- Anyone holding the code can spend it, so do not post it publicly and do not send it to anyone who contacts you claiming to be support.
Before contacting support
- For pending payments, keep the checkout or order page open and wait for on-chain confirmation before creating a new order.
- Only use the token, network, and address shown inside the active checkout session.
- For code issues, keep screenshots or issuer messages that show the redemption error.
- Do not share gift card codes publicly while support reviews a case.
- For refunds or duplicate payments, include the order ID and transaction hash when you start a chat.
Still need help?
Live chat is open around the clock. Sign in, then attach the order your question is about so the support team sees it straight away.
Support is available around the clock. If a delivered product is invalid, Taria Gift provides a 100% refund guarantee under the refund policy.