Taria PayHelp for merchants and buyers.
Resolve checkout issues faster.
Find troubleshooting steps for onboarding, wallet connection, payment status, API and webhook issues. If you are blocked, contact support with your order ID, tx hash, wallet address, and screenshots so the team can investigate faster.
Merchant setup, buyer checkout, payment status, or webhook/API delivery.
Order ID, tx hash, chain, wallet address, screenshots, and exact error text.
Use support email for account, payment, or integration issues that need manual review.
Support for merchant operations and integration
Start with these checks before escalating account, checkout, API, or webhook issues.
Account setup & onboarding
If your merchant account is still pending or you cannot start creating orders, verify your account details first.
- Confirm your login email and merchant profile were submitted correctly.
- Check that your merchant profile and API environment are configured for the correct workspace.
- If access is still blocked, contact support with your merchant email and account status screenshot.
Checkout or wallet connection problems
If buyers cannot complete checkout, rule out wallet and network mismatches before escalating.
- Make sure the buyer is using a supported EVM wallet and the expected chain.
- Confirm the order token and chain match the checkout configuration.
- Ask the buyer for the order ID, wallet address, and any wallet error message.
Webhook and API delivery issues
If payments succeed on-chain but your system is not updating, webhook verification and endpoint health are the first places to check.
- Verify your callback endpoint is reachable and returns a 2xx response.
- Confirm you are validating the `x-tariapay-signature` header correctly.
- Include the payment ID, webhook logs, and endpoint response details when contacting support.
Settlement or payment status mismatch
If a transaction was sent but the dashboard still shows unpaid or pending, provide the on-chain reference so the issue can be traced quickly.
- Collect the order ID, tx hash, chain, token, and wallet address used for payment.
- Check whether the transfer was sent on the correct network and to the correct contract.
- Share a block explorer link when you contact support.
Support for end users during checkout
Share this page with customers who run into wallet, network, or payment confirmation problems.
Wrong chain or token selected
Payments must be sent on the same network and token configured for the order.
- Switch your wallet to the requested chain before approving the transaction.
- Use the token shown on checkout and avoid manually changing the payment route.
- If you already paid on the wrong network, contact the merchant with the tx hash.
Wallet cannot connect
Most connection issues come from unsupported wallets, extensions being disabled, or browser wallet conflicts.
- Refresh the page and unlock your wallet before trying again.
- Disable duplicate wallet extensions if multiple providers are fighting for injection.
- Try the latest version of Chrome or another Chromium-based browser.
Payment is pending too long
A pending state usually means the transaction has not confirmed yet or is still waiting for the wallet step to complete.
- Open your wallet activity and check whether the transaction was actually sent.
- Wait for chain confirmation, then refresh the checkout page once.
- If it remains stuck, share the tx hash with the merchant or support.
Paid but did not reach success screen
A UI refresh problem does not always mean the payment failed. The chain transaction is the source of truth.
- Check the transaction status in your wallet or block explorer first.
- Give the merchant the tx hash so they can verify the payment.
- Do not send a second payment unless the merchant confirms the first one failed.
Need manual help from the team?
Use the support channel for account access issues, payment mismatches, webhook debugging, or any checkout problem that cannot be resolved from the steps above.
Contact Taria Pay support
Send the issue summary together with order IDs, tx hashes, wallet addresses, screenshots, and reproduction steps so the investigation can start immediately.
What to send with your request
- Merchant email or buyer email
- Order ID or payment ID
- Transaction hash
- Wallet address and selected chain
- Error message or screenshot
- Steps already tried